Legal

Terms and Conditions

KITCHEN & BATHROOM REMODELING LIMITED — the terms that apply to all our kitchen and bathroom renovation, refurbishment and installation services.

1. Definitions

"Company", "we", "us" or "our" means KITCHEN & BATHROOM REMODELING LIMITED.
"Customer", "you" or "your" means the person or organization purchasing the Company's goods or services.
"Services" means kitchen and bathroom design, renovation, refurbishment, installation, fitting, joinery, tiling, plumbing, electrical and other related property improvement services.
"Products" means kitchens, bathrooms, fixtures, fittings, appliances, materials and other goods supplied as part of the project.

By accepting a quotation, placing an order, paying a deposit or allowing work to commence, the Customer agrees to these Terms and Conditions.

Quotations are valid for 30 days unless otherwise stated.
Quotations are based on the information and conditions visible at the time of assessment.
The final price may change where unforeseen problems or additional work are identified.
Any significant additional work will be discussed with the Customer before being undertaken where reasonably possible.
Changes requested by the Customer after the quotation has been accepted may result in additional charges.

A deposit may be required before work commences or materials are ordered.
The remaining balance is payable upon completion or according to the payment schedule agreed with the Customer.
The Company reserves the right to suspend work where agreed payments are overdue.
Any agreed payment schedule should be confirmed in writing.

Estimated start and completion dates will be provided where possible.
Timescales may be affected by material availability, supplier delays, unforeseen site conditions, weather or other circumstances outside the Company's reasonable control.
The Company will make reasonable efforts to keep the Customer informed of significant delays.

The Customer is responsible for:
Providing accurate information about the property and required works.
Providing reasonable access to the property.
Ensuring the working area is accessible and reasonably clear.
Informing the Company of known structural, plumbing, electrical or other defects.
Obtaining any permissions or approvals that are the Customer's responsibility.

During refurbishment work, previously hidden problems may become apparent, including:
Damp or water damage
Structural problems
Defective plumbing
Electrical problems
Uneven floors or walls
Previous poor workmanship
Where such issues require additional work, the Company will discuss the issue and any additional costs with the Customer before proceeding where reasonably possible.

Materials will be selected according to the agreed specification.
Where a particular product has been selected by the Customer, the Customer should ensure that the specifications, color, style and size are correct before the order is confirmed.
Natural materials may contain variations in color, texture, pattern or finish.
Suitable alternative products may be proposed where the original product is unavailable, subject to customer agreement where appropriate.

The Company will carry out installation and refurbishment works with reasonable skill and care.
The Customer must provide suitable access and notify the Company of any restrictions that could affect the work.

Any requested changes to the agreed design, materials or scope of works should be confirmed before the additional work is undertaken.
Changes may result in:
Additional costs
Additional materials
Changes to the estimated completion date

Customers should provide reasonable notice if they wish to cancel or postpone work.
Where materials have already been ordered or work has commenced, the Customer may be responsible for reasonable costs already incurred, subject to applicable consumer rights.

The Customer is responsible for following any care, maintenance or operating instructions provided for installed products and equipment.
The Company is not responsible for damage resulting from misuse, accidental damage, unauthorized alterations or failure to follow the instructions provided.

The Company will carry out its services with reasonable skill and care.
Nothing in these Terms is intended to remove or restrict any legal rights or protections that cannot lawfully be excluded.
The Company will not be responsible for losses that are beyond its reasonable control, subject to applicable law.

Any complaints should be raised with the Company as soon as reasonably possible.
Complaints will be handled in accordance with the Company's Complaints Procedure.

Last updated: 16 September 2026. If you have any questions about these terms, please contact us.