K&B Remodeling
Customer Care

Complaints Procedure

KITCHEN & BATHROOM REMODELING LIMITED — how we receive, investigate and resolve customer concerns.

1. Our Commitment

  • KITCHEN & BATHROOM REMODELING LIMITED is committed to providing high-quality kitchen and bathroom renovation, installation, refurbishment and related property improvement services.
  • We take customer feedback seriously and aim to resolve any concerns fairly, promptly and professionally.

2. How to Make a Complaint

  • Complaints can be made using:
  • Email: info@kitchenandbathroomremodeling.co.uk
  • Telephone: 07708 402407
  • In writing: 76 Woodside Crescent, Newmains, Wishaw ML2 9NA
  • Please provide:
  • Your full name and contact details
  • Property address
  • Date of the work or installation
  • Details of the service provided
  • A clear description of the complaint
  • Any relevant photographs, invoices or supporting documents

3. Acknowledgement

  • We aim to acknowledge complaints within 2–5 working days of receiving them.

4. Investigation

  • A member of the Company will investigate the complaint. This may include:
  • Reviewing quotations, invoices and project records
  • Reviewing photographs or other evidence
  • Speaking with employees or contractors involved
  • Arranging a site inspection where appropriate
  • Requesting further information from the customer

5. Response and Resolution

  • We aim to provide a full response within 10–14 working days.
  • Where more time is required to investigate the matter, the customer will be informed.
  • Where appropriate, possible resolutions may include:
  • An explanation or clarification
  • Correction of an issue
  • Remedial or additional work
  • Other appropriate actions agreed between the Company and customer

6. Escalation

  • If the customer remains dissatisfied following the initial response, they may request that the complaint is escalated to senior management for further review.

7. Record Keeping

  • The Company will maintain appropriate records of complaints and their outcomes. Complaints may be reviewed to identify areas where services can be improved.

8. Confidentiality

  • Complaints will be handled confidentially, and information will only be shared with people who need it to investigate and resolve the complaint.

Last updated: 16 September 2026. To raise a concern, please contact us or call 07708 402407.

WhatsApp07708 402407